Frequently Asked Questions

Using Your Card

• Mobile Wallet
• Virtual Card Access
• When will I get my card?
• How do I activate my card?
• How do I check my balance?
• How do I change my card's PIN?

See all 15 articles

Money Transfers

• How long do bank transfers take?
• How do I transfer money to my bank account?
• Sending an Instant Payment
• Can you mail me a paper check?

Account Questions

• Inactivity Fee
• Two-Step Verification
• How do I log in?
• I forgot my Username, now what?
• How do I change my Password?
• Adding a Bank Account

See all 10 articles

Transactions

• How do I dispute a transaction?

General Questions

• Need An Account
• Verify Email Address
• Error Message When Attempting to Log In
• Is there an App?